FAQ

FREQUENTLY ASKED QUESTIONS

What type of printer can I use?

All printables are designed to be printed on your home printer, a colour inkjet or laser printer will work best. You can also go to your nearest printing shop especially if you would like to print the printables larger than A4.

What type of paper can I use?

It is best to use any white card stock.

How do I open printables?

All my printables are saved as PDF files, larger files we be saved as a zip file to reduce the size (You will have to unzip the files on your computer, it does not work on your phone or tablet).  When you click on the attachment, it should pop up automatically.  If it doesn’t, you need to install Adobe Reader for free here.

Would you mind just making one little thing different? Use this color instead of that one?

The artwork on all my printables is copyrighted which means you are not allowed to edit or change it in any way. If you would like to make some changes, I’d be happy to help for an additional fee. Please contact me.

Do you mind if I share your printables?

I’m flattered that you like what I have! You are allowed to print and use any of them from your home for your personal use.  They are not for commercial purposes.  If you’d like to share on Facebook, Pinterest, etc, I’d love for you to pass on an image from the post that features it (not the printable itself) with the proper credit- linking to me and the specific post that it came from.

How do I make an order?

It’s easy, just send me a email to diane@shearer.co.za with the name of the printable you want.

How do I pay?

Once I have received your order, within a few minutes you will receive an invoice.

You can pay via PayPal. You do not need a PayPal account to pay via PayPal. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

If you are a South African customer I will accept EFT.

How will I receive my order?

Once payment has been processed, you will receive a PDF file of your print for you to download for your email.

Do you ever print the products and ship them?

No. All products are emailed to you as a PDF file to print them yourself.

I have purchased a printable but haven’t received it. What do I do?

Oh no, did you check your spam folder?Press send and receive again.If you still haven’t received anything you can send me a email.

 

 

 

 

 

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